PCMH Congress 2017 has ended
Welcome to the 2017 Patient-Centered Medical Home Congress.  
This is a can’t-miss conference for those who want to be part of an expanded educational program focused on the journey of transformation and recognition success.  Attend specialized tracks and network with high-level executives throughout the care delivery system.   
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Friday, November 3 • 9:25am - 10:25am
Providing Care at The Right Place, at The Right Time: Serving Vulnerable Populations through a Better Understanding of their Healthcare Information Needs

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The goal of this presentation is to provide insight and guidance to practices on how to engage vulnerable patients through the provision of health information that is accessible, understandable, and actionable to these patient populations. Participants will learn about the latest research findings on the barriers experienced by vulnerable patient populations as they attempt to engage with the health care system and actively participate in their care. Examples presented will feature the work of safety-net primary care practices including how they approached these efforts with limited resources, as well as the challenges and successes experienced through their transformation. (UAN 0850-9999-17-004-L04-P)

 Learning Objectives
  • Determine the challenges when vulnerable populations face accessing and interpreting health information and how this may impact these patients' ability to access needed care and manage their health.
  • Identify practical, practice-level improvements to increase patient access to health information that is understandable and actionable particularly for vulnerable populations
  • Explain how efforts to increase patient access to understandable and actionable health information can result in patients that are more engaged in their care.


Meshie Knight, MA

Program Associate, Robert Wood Johnson Foundation

Parie Garg, PhD

Partner, Health & Life Sciences, Oliver Wyman

Friday November 3, 2017 9:25am - 10:25am EDT