PCMH Congress 2017 has ended
Welcome to the 2017 Patient-Centered Medical Home Congress.  
This is a can’t-miss conference for those who want to be part of an expanded educational program focused on the journey of transformation and recognition success.  Attend specialized tracks and network with high-level executives throughout the care delivery system.   
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Sunday, November 5 • 9:50am - 10:50am
Building an Ambulatory Quality Infrastructure in a Multispecialty Medical Group

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The goal of this session is to share how Baystate Health built an ambulatory quality infrastructure to measure, monitor, and improve safety, clinical quality, and patient experience. Outcomes of a strong quality program include supporting success in Accountable Care Organizations, PCMHs, and Population Health. (UAN 0850-9999-17-037-L04-P)

Learning Objectives

  • Discuss how to develop an ambulatory quality program across a multi-specialty medical group
  • Review how to use process improvement models and tools to improve clinical quality, safety and patient experience, and to develop and sustain your patient centered medical home
  • Identify different ways to display your data to drive improvement and meet the needs of the audience  

avatar for Diane Russell, RN, BSN, MBA, PCMH CCE

Diane Russell, RN, BSN, MBA, PCMH CCE

Director Ambulatory Quality and Medical Management, Baystate Health
Diane Russell RN, MBA is the Ambulatory Director of Quality and Medical Management for Baystate Health in Springfield, MA. Diane has worked in the quality department for 15 years.  She has a BS in Nursing from Salem State College in Salem, MA and an MBA with a Health Care Concentration... Read More →

Sunday November 5, 2017 9:50am - 10:50am EST